Frequently Asked Questions
Find answers about product availability, documentation, batch reservation, shipping, samples, and support.
What is the shelf life of your products?
Shelf life depends on the product type, batch, and storage conditions. Detailed information can be provided with the product documentation or upon request.
Do you provide Certificates of Analysis (CoA) and Safety Data Sheets (MSDS)?
Yes. Certificates of Analysis, MSDS, and other available documentation can be provided upon request.
Can I reserve a specific batch for future orders?
Yes. Batch reservation is available for selected products, allowing you to secure a specific batch for future call-off orders.
How are the products shipped?
Products are shipped using suitable temperature-controlled or cold-chain packaging depending on product requirements.
Do you provide free test samples?
Test samples may be available depending on the product, batch, and project requirements. Please contact us for availability.
Are your products sterile?
Many products are sterile filtered or supplied sterile. Please check the product details or request documentation for confirmation.
Still have questions?
Contact our team for product details, documentation, and availability.
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High-performance biological products for research and diagnostics.
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